Return, Artwork, Production & Shipping Policies – Tradeshow Factory

Effective Date: 1st Feb 2026

Website: https://tradeshowfactory.ca

Return Policy

At Tradeshow Factory, we take pride in delivering high-quality custom promotional products and branded apparel across Canada. Because most of our items are made-to-order with your logo or artwork, our return policy differs from traditional retail stores.

1. Custom & Decorated Products

All customized, printed, embroidered, or branded items are final sale.

Returns or exchanges are accepted only if:

The item is defective
There is a production error
The product does not match the approved artwork proof
The wrong item was shipped

Customers must notify us within 5 business days of receiving the order.

2. Blank / Undecorated Items

Blank (non-customized) products may be eligible for return if:

Return is requested within 7 days of delivery
Items are unused, unworn, and in original packaging
Prior authorization has been granted by Tradeshow Factory
A restocking fee (typically 15–25%) may apply
Return shipping costs are the responsibility of the customer.

Shipping fees are non-refundable.

3. Damaged or Defective Items

If your order arrives damaged or contains manufacturing defects:

Email us at support@traeshowfactory.ca
Include:

Order number
Photos of the issue
Description of the problem

Claims must be submitted within 5 business days of delivery.

4. Order Cancellations

Orders may be cancelled before artwork approval.

Once artwork has been approved and production has started, orders cannot be cancelled.

Any setup fees, artwork fees, or production costs already incurred are non-refundable.

5. Shipping Issues

Tradeshow Factory is not responsible for:

Carrier delays (Purolator, UPS, Canada Post, etc.)
Incorrect shipping addresses provided by the customer

If a package is returned due to incorrect address information, additional shipping charges will apply.

6. Refund Processing

Approved refunds will be issued to the original method of payment within 5–10 business days after inspection and approval.

Artwork Approval Policy

All customized products require artwork approval before production begins.

1. Artwork Submission

Accepted formats include:

AI (Adobe Illustrator – vector preferred)
EPS
PDF (vector)
High-resolution PNG (300 DPI minimum)

Low-resolution images may require redraw services (artwork fees may apply).

2. Proof Approval Process

Before production:

Tradeshow Factory will provide a digital proof.
Customers must review and approve:

Logo placement
Spelling
Colours
Size and positioning

Production will not begin until written approval is received by email.

3. Customer Responsibility

By approving artwork proofs, the customer confirms:

All spelling and details are correct
Layout and placement are approved
Colours are acceptable (screen colours may vary slightly)

Tradeshow Factory is not responsible for errors approved in final proofs.

4. Colour & Print Variations

Slight variations in colour and placement may occur due to screen displays, fabric materials, and print methods (screen print, embroidery, heat transfer, etc.). These are not considered defects.

5. Trademark & Copyright

Customers confirm they have the legal right to use all submitted logos and artwork.

Tradeshow Factory is not liable for trademark or copyright violations.

Production Policy

Tradeshow Factory specializes in made-to-order promotional products and branded apparel.

1. Production Timeline

Standard production times:

Apparel & promo items: 7–15 business days
Large format displays (tents, banners, flags): 10–20 business days

Production begins only after artwork approval and payment confirmation.

Rush services may be available upon request (fees apply).

2. Order Changes

Changes may be requested before artwork approval.

Once production has started, orders cannot be modified or cancelled.

Any incurred costs are non-refundable.

3. Quantity Variance (Industry Standard)

Due to manufacturing standards, orders may vary by ±5%. Customers will be billed only for the actual quantity shipped.

4. Out-of-Stock Items

If a product becomes unavailable:

We will notify you immediately.
Offer a comparable alternative.
Provide refund if no alternative is accepted.

Shipping Policy

1. Shipping Carriers

We ship via:

Purolator
UPS
Canada Post
Commercial freight carriers (for large orders)

2. Shipping Timelines

Shipping begins after production is complete.

Estimated transit times:

Ontario & Quebec: 1–4 business days
Western Canada: 3–7 business days
Atlantic Canada: 3–6 business days

Delivery times are estimates and not guaranteed.

3. Shipping Costs

Shipping rates are calculated based on weight, dimensions, and destination.

Additional charges may apply for:

Remote locations
Oversized freight shipments
Lift-gate delivery requirements

4. International Shipping

Customers are responsible for:
Customs duties
Import taxes
Brokerage fees

Tradeshow Factory is not responsible for customs delays.

5. Lost or Delayed Shipments