Privacy Policy – Tradeshow Factory
Effective Date: 1st Feb 2026
Website: https://tradeshowfactory.ca
Tradeshow Factory (“we,” “our,” or “us”) operates this website and provides custom promotional products and branded apparel across Canada. We are committed to protecting your privacy and handling your personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and applicable international standards where required.
1. Information We Collect
We may collect the following information when you use our website:
Personal Information:
- Name
- Company name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely through third-party payment processors)
- Order history
- Technical Information:
- IP address
- Browser type
- Device information
- Pages visited
- Cookies and tracking data
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Provide customer service
- Send order confirmations and updates
- Respond to inquiries
- Improve website performance
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
We do not sell your personal information.
3. Payment Processing
All payments are processed securely through trusted third-party providers (such as Stripe, PayPal, or your selected gateway). Tradeshow Factory does not store full credit card information on our servers.
4. Cookies & Tracking Technologies
Our website uses cookies to:
- Enable shopping cart functionality
- Improve user experience
- Analyze traffic through tools such as Google Analytics
- Support advertising platforms such as Google Ads or Meta Ads (if applicable)
You may disable cookies in your browser settings; however, some features of the site may not function properly.
5. Google Merchant Center & Advertising Compliance
To comply with Google Merchant Center policies:
- We clearly disclose how personal data is collected and used.
- We provide transparent refund, return, and shipping policies.
- We do not misrepresent business information.
- We maintain accurate contact details on our website.
If you interact with our ads, Google may collect certain data in accordance with Google’s Privacy Policy.
6. Information Sharing
We may share information with:
- Shipping carriers (Purolator, UPS, Canada Post, etc.)
- Payment processors
- Production partners (only when necessary to fulfill your order)
- Legal authorities if required by law
We only share information necessary to complete your order or comply with legal requirements.
7. Data Retention
We retain personal information:
- As long as necessary to fulfill orders
- For tax and accounting purposes
- To comply with legal requirements
You may request deletion of your personal data, subject to legal limitations.
8. Data Security
We implement reasonable security safeguards including:
- SSL encryption
- Secure hosting
- Limited access to personal data
- Trusted payment gateways
However, no online transmission can be guaranteed 100% secure.
9. Your Rights (Canada & International)
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Withdraw consent where applicable
- Request deletion (subject to legal obligations)
To exercise these rights, contact us using the details provided on our website.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites.
11. Children’s Privacy
Our services are intended for business customers and individuals over the age of 18. We do not knowingly collect personal information from children.
12. Changes to This Policy
Tradeshow Factory may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
